Brand: Naresh Fashion Store
Effective Date: 1 September 2026
Last Updated: 1 September 2026

At Naresh Fashion Store, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, incomplete, or otherwise eligible under this policy, you can request a return, replacement, or refund within the applicable 15-day return period.

By placing an order with us, you acknowledge and agree to the terms of this policy.

1. 15-Day Return Policy

You can request a return within 15 days from the date your order is delivered.

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags and labels attached.
• Be returned with the original packaging, wherever applicable.
• Include any accessories, freebies or other items supplied with the order.
• Not have any stains, makeup marks, perfume smell, washing marks or other signs of use.
• Not be altered, damaged or tampered with by the customer.
• Be accompanied by the relevant order/invoice details.

Please try the clothing on without removing the tags. Once the product has been worn, washed or altered, it may no longer qualify for a return.

2. When Can You Return a Product?

You can request a return or replacement if:

Wrong Product

You received a different product, size, colour or variant from what you ordered.

Damaged Product

The product was damaged when delivered.

Manufacturing Defect

The product has a genuine manufacturing defect.

Missing Item

An item, accessory or component included in your order is missing.

Product Significantly Differs From Description

The product materially differs from the specifications, description or representation provided on our website.

Size/Fit or Change of Mind

[Important: decide whether you want to offer this.]

If Naresh Fashion Store offers returns for size/fit or change of mind, the request must still meet all the conditions in Section 1.

If you do not offer change-of-mind returns, use this wording:

We do not accept returns solely because of a change of mind. However, this does not affect your rights where the product is defective, damaged, incorrect, incomplete or otherwise covered by applicable law.

The E-Commerce Rules require an e-commerce entity not to refuse a return/refund where goods or services do not conform to the agreed or advertised characteristics, subject to the applicable provisions.

3. Non-Returnable Products

For hygiene and other legitimate reasons, certain products may not be eligible for return.

These may include:

• Products that have been worn or used.
• Washed clothing.
• Clothing with removed or damaged tags.
• Clothing with stains, makeup, perfume or other marks.
• Altered or customised clothing.
• Products damaged due to improper use or handling.
• Products specifically marked “Non-Returnable” on the product page.
• Any promotional/free item that is required to be returned but has not been returned.

This exclusion does not limit a customer’s rights in relation to defective, damaged, incorrect or misdescribed products under applicable law.

4. How to Request a Return

To request a return, contact us within 15 days of delivery.

Please provide:

• Order number
• Customer name
• Registered mobile number/email
• Product name
• Reason for return
• Photographs/videos where required

You can contact us at:

Email: [Your Support Email]
Phone/WhatsApp: [Your Phone Number]

Our team will review your request and provide the next steps.

5. Damaged or Incorrect Product

If you receive a damaged, incorrect or incomplete order:

1. Take clear photographs of the product.
2. Take photographs of the packaging and shipping label.
3. Contact us as soon as possible.
4. Keep the product and original packaging until the issue is resolved.

We may request photographs or videos to help us investigate the issue.

An unboxing video can help us process a claim faster, but the absence of an unboxing video will not by itself remove any rights available to you under applicable law.

6. Return Pickup

For eligible returns, we may arrange a return pickup through our logistics partner.

If pickup is not available in your location, we may provide instructions for shipping the product back to us.

Who pays for return shipping?

For returns caused by:

• Wrong product
• Damaged product
• Manufacturing defect
• Missing item
• Product materially different from its description

Naresh Fashion Store will bear the applicable return shipping cost, subject to verification.

For customer-initiated size/fit or change-of-mind returns, [choose one: free return / customer pays / shipping cost deducted from refund].

You need to fill this section before publishing.

7. Product Inspection

Once the returned product reaches us, it may be inspected to verify that it meets the return conditions.

A return may be rejected where the product:

• Has been worn or used.
• Has been washed.
• Has missing/damaged tags.
• Has stains, odour, perfume or makeup marks.
• Has been altered or customised.
• Has been damaged after delivery because of misuse.
• Is missing accessories/freebies that were required to be returned.
• Is materially different from the product originally delivered.

If your return is rejected, we will communicate the reason to you.

8. Replacement

Where eligible, you may request a replacement instead of a refund.

Replacement is subject to:

• Product availability
• Same product/variant availability
• Return eligibility
• Successful inspection where applicable

If the requested replacement is unavailable, we may offer a refund for the eligible amount.

9. Refund Policy

Once an eligible return has been received and approved, we will initiate the refund.

Prepaid Orders

Refunds will generally be processed to the original payment method.

COD Orders

For Cash on Delivery orders, we will process the refund through an appropriate electronic method such as:

• Bank transfer
• UPI
• Other available electronic payment method

You may be required to provide accurate bank/UPI details for processing the refund.

We will never ask you to share your UPI PIN, ATM PIN, CVV or banking password to process a refund.

10. Refund Timeline

After your return is approved:

Refund initiation: Within [X] business days

Once initiated, the time taken for the amount to appear in your account may depend on your bank, payment gateway or financial institution.

We recommend stating an actual internal processing period here rather than simply saying “refunds will be processed shortly.”

For example:

Once the returned product passes inspection, we will initiate the refund within 3–5 business days.

11. Shipping Charges

Eligible defective/damaged/wrong orders

Where the return is due to a problem attributable to Naresh Fashion Store, applicable shipping charges will be refunded or the return pickup will be provided at no additional cost, subject to verification.

Customer-initiated returns

For eligible size/fit or change-of-mind returns, [state your exact policy here].

For example:

“Return shipping charges may be deducted from the refundable amount.”

12. Order Cancellation

You can request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In that situation, you may use the applicable return process after delivery.

For successfully cancelled prepaid orders, the eligible refund will be processed through the applicable payment method.

13. COD Orders

Naresh Fashion Store accepts Cash on Delivery (COD) for eligible orders and locations.

For COD orders:

• Payment is collected at the time of delivery.
• COD availability may vary by location and order value.
• Refunds for approved returns will not be provided in cash by our delivery partner.
• Eligible COD refunds will be processed through an electronic payment method after the required customer details are verified.

14. Failed Delivery / Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Delivery may fail because of:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailable
• Repeated unsuccessful delivery attempts
• Customer refusing delivery

Additional shipping or re-delivery charges may apply where legally permissible and where applicable charges have been clearly communicated.

15. Return of Promotional Items / Free Gifts

If your order included a free gift, promotional product or bundle benefit, you may be required to return the promotional item along with the returned product.

If a promotional offer was conditional upon purchasing multiple products, returning only part of the order may affect the applicable discount or refund calculation.

Any applicable adjustment will be communicated before the refund is processed.

16. Partial Returns

If your order contains multiple products, eligible products may generally be returned individually, subject to the applicable return conditions.

If returning one item changes your eligibility for a promotional offer or discount, the refund may be recalculated accordingly.

17. Return & Refund Abuse

We reserve the right to investigate suspicious or abusive return activity, including:

• False damage claims
• Returning a different product
• Returning used or washed clothing
• Repeated fraudulent refund claims
• Manipulating the return process

Any action taken will be consistent with applicable law.

18. Grievance Redressal

If you have a complaint regarding your order, return, replacement or refund, please contact our grievance officer.

Grievance Officer: [Full Name]
Designation: [Designation]
Email: [Email Address]
Phone: [Phone Number]
Business Address: [Full Address]
Working Hours: [Days & Hours]

Under the E-Commerce Rules, e-commerce entities are required to have a grievance mechanism, display the grievance officer’s details, acknowledge consumer grievances within 48 hours, and endeavour to resolve them within one month of receipt.

Important: Don’t publish placeholder information here. You should enter the actual person/contact details before the policy goes live.

19. Changes to This Policy

Naresh Fashion Store may update this policy from time to time to reflect changes in our business practices, products or applicable laws.

The latest version will always be published on this page with the effective/updated date.

For an order, the applicable policy will generally be the policy in effect at the time of purchase, subject to applicable law.

20. Contact Us

Naresh Fashion Store

📧 Email: [Your Email]
📞 Phone/WhatsApp: [Your Phone Number]
🏠 Business Address: [Your Full Business Address]

For return or refund assistance, please contact us with your order number so that we can assist you quickly.

Before you publish this, I need you to decide 4 things

There are four business rules you haven’t given me, and I don’t want to invent them because they directly affect your customers:

1. Do you allow size/fit returns? — Yes / No
2. Do you allow change-of-mind returns? — Yes / No
3. Who pays return shipping for size/change-of-mind returns? — You / Customer / Deduct from refund
4. How quickly will you process an approved refund? — e.g. 3–5 business days

Once you give me those four answers, I can turn this into a final clean policy with no placeholders except your contact details, ready to paste directly onto the Naresh Fashion Store website.

The government Department of Consumer Affairs maintains the current consumer-protection framework, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.